Shipping and Return Policies

Shipping Q & A

How long does it take for my order to ship?

All orders are generally processed and shipped within 1-2 business days.

How much does shipping cost?

Shipping is free to all United States addresses (sorry, no international orders are accepted at this time).

What carriers do you use?

We use either United Parcel Service (UPS) Ground or the United States Postal Service (USPS) Priority Mail at our discretion.

How long does it take to receive my order?

Delivery generally takes 1-5 business days but could take up to seven (7) business days. Once your order has shipped, we will notify you (via email) and provide you with either a UPS or USPS tracking number.

Note: Nelson Art Works cannot guarantee final delivery to military personnel with AA, AE, and AP postal addresses.

What should I do if I don't get my order within seven (7) business days?

Notify us via our online Shipping Inquiry Request Form. Alternatively, you can send an email to inquiry@nelsonartworks.net with "Shipping Inquiry" as the subject and be sure to include your receipt ID, full name, and phone number in the body of the email. We will provide a prompt response to your shipping inquiry; generally within 1-2 business days.

How long should I keep the original packing material?

All original packing material should be retained for at least thirty (30) days in case an item needs to be returned.

Returns Q & A

What if I receive a damaged item or I'm just not happy with it?

We will refund the entire purchase price for up to thirty (30) days from the date of original purchase; however, all item returns require a pre-authorization (see "How do I return an item?" below).

What if I accidentally damage the item during the first 30 days?

Nelson Art Works accepts no responsibility or liability for any item damage that is directly attributable to customer neglect, misuse, or mishandling. Please do not attempt to initiate a return of any item that has been damaged by customer neglect, misuse, or mishandling. (see Refunds - "Are there any refund exceptions?")

How do I return an item?

Please complete our online Return Materials Authorization (RMA) Request Form. Alternatively, you can send an email to rma@nelsonartworks.net with "RMA Request" as the subject and please be sure to include your receipt ID, full name, phone number, email address, and reason for return in the body of the email. We will process your RMA request and provide an expedient email response, with further instructions; generally within 1-2 business days. If your RMA request is approved for item return, our email response will include a label for free return-shipping to Nelson Art Works.

Nelson Art Works will not accept return-shipment of any item without pre-authorization via our RMA process (see above).

Return Packing & Shipping Instructions

Once an item has been pre-authorized for return-shipment via our RMA process, please follow these detailed instructions for packing and shipping your return:

Packing your item for return

Prepare your item for return-shipping by carefully rolling up the print and placing it in the original mailing tube along with the associated Certificate of Authenticity. Make sure the top and bottom lids are secured to the body of the mailing tube. Please do not reuse the tamper proof tabs. Tape both ends securely. Please note: If you have not retained the original packing material, you will have to purchase an appropriately-sized mailing tube at your own expense. Such mailing tubes are generally available for purchase at many UPS and USPS locations.

Shipping your return to Nelson Art Works

Please print the free return-shipping label provided in our RMA approval (email) response and write down the UPS or USPS tracking number. Cut out and affix the label "around the circumference" of the mailing tube with some form of acceptable packing tape. Do not obstruct the bar code or addressing information when affixing the label. Once done, you must take the package to an authorized UPS service location* or USPS location* (depending on the return method authorized) for return shipping to Nelson Art Works.

*Mailing tubes cannot be deposited in a UPS drop-box or USPS mailbox for return to Nelson Art Works.

Refunds Q & A

How is my refund processed?

Upon receipt, we will inspect the returned item to ensure it conforms to your "Reason for Return", as identified in your original RMA request. Once confirmed, at that time, we will initiate a full refund to the account used to make the original purchase.

Are there any refund exceptions?

Yes.

Any item returned, "without prior authorization", will be immediately shipped-back to you and the cost for shipping will be billed to the account used to make the original purchase.

Any item returned, "with prior authorization", that is determined to be in non-conformance with your original "Reason for Return", as identified in your original RMA request, will be immediately shipped-back to you and the cost for shipping will be billed to the account used to make the original purchase.

A specific example of a non-conformance to your "Reason for Return" would be:
You identified your reason for return as "Just Not Satisfied", with no further detail, and we found item damage that would be indicative of customer neglect, misues or mishandling (i.e., item stains, holes, tears, etc).

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